We're a small team and we read every message.
Need a hand? Email [email protected] and we'll get back to you, usually within 1–2 business days. To help us help you faster, tell us your device model and iOS version, and describe what you were doing when the problem happened.
Add a photo of your space (or start from a description with no photo), pick a room and a style, and tap Generate. In a few seconds you'll get an AI-redesigned version of your space. You can then ask for changes in plain language to refine the result.
No. HomeGlow works without a login — you can start designing right away. Your designs are saved to your device's account automatically.
For best results, use a well-lit photo that shows the whole room, taken straight-on. Avoid blurry shots, extreme close-ups, or very dark rooms. The photo step includes good-shot vs bad-shot examples to guide you.
Credits are what you spend to generate or edit a design. Each plan includes some, and PRO refills your credits every week. You can see what each action costs by tapping the credits indicator at the top of the app.
PRO unlocks advanced AI, faster processing, HD upscaling, and watermark-free results, plus a weekly credit allowance.
Subscriptions are billed through your Apple ID. Manage or cancel anytime in iOS Settings → your name → Subscriptions (also linked from the app's Settings). Your PRO access continues until the end of the current billing period.
If you reinstall the app or switch devices, tap Restore on the paywall to bring back a subscription tied to your Apple ID.
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com. If a charge looks wrong, email us and we'll help you sort it out.
Open the app's Settings → Delete account. This permanently removes your account and purges your stored photos and generated images, and removes anything you shared to Discover.
Photos you upload are stored privately and are used only to generate your designs — never public unless you explicitly share a result to the Discover gallery. See our Privacy Policy for the full details.
Check your internet connection and tap Try again. If it persists, force-quit and reopen the app; if it still fails, email us with your device and iOS version.
If a generation fails, your credit isn't charged (or is refunded). Try again, and if a design comes out unusable, use "ask for a change" to refine it or start over with a clearer photo. Remember that results are AI-generated concepts, not exact renderings.
All designs in HomeGlow are generated by artificial intelligence. They're creative concepts and may not be structurally accurate — always consult a qualified professional before making real-world changes.